Terms and Conditions

1. What the service is

TapYourShop gives your shop a web page that opens when a customer taps an NFC sticker or scans a QR code, an owner screen to manage it, and printed cards or stickers where your plan includes them. What each plan includes is shown on the Pricing page and agreed with you at setup.

2. Your account

• You sign in with your email and a one-time code. Keep your email account secure: whoever can read it can sign in as you.
• Give the owner role only to the real owner. You are responsible for what the people you add (staff) do.
• Tell us at once if you think someone else has got into your account.

3. Plans, prices and payment

• Prices are in Pakistani rupees: a one-time setup fee and a monthly fee for the plan you choose. Paying yearly means paying for 10 months and using 12. Launch prices may change; a change never applies to a period you have already paid for.
• You pay by Easypaisa, JazzCash, bank transfer or cash. We confirm each payment and record it. The app shows the date you are paid up to.
• If a payment is late we give 7 days of grace. After that we may pause your page (customers then see that the page is paused) until you pay. Your data is kept.
• Printed cards and NFC stickers included in your plan belong to you once paid for. A lost or damaged card can be reprinted at cost.

4. First month and money-back promise

Pilot shops may get a free first month as announced on our website. If, after setup, the page does not work on your customers’ phones and we cannot fix it, you do not pay for setup.

5. Your content

• You own your menu, prices, photos, logos and other content. You allow us to store and show it as part of your page.
• You promise that you have the right to use what you upload and that it is true: prices, ingredients, halal claims, opening hours and offers are your responsibility.
• You can download your data at any time (Settings, Your data) and ask us to delete your shop and everything in it.

6. Reviews

Every customer is offered the Google review button. You may not ask us to hide it, offer rewards that Google forbids in return for reviews, or use the private note box to stop people reviewing publicly. Reviews themselves belong to Google and its rules apply.

7. Acceptable use

• Do not use the service for anything illegal, misleading, abusive or unsafe, or to sell goods that are illegal in Pakistan.
• Do not upload content that infringes someone else’s rights, or that is obscene, hateful or harmful to children. Games, videos and books you add to the fun corner must be suitable for children.
• Do not try to break, overload or reach around the service, or access another shop’s data.

8. Availability

We work to keep the service running day and night, but we cannot promise it will never be interrupted: it depends on the internet, on Cloudflare and on other providers. Pages are saved on customers’ phones after the first visit so they usually keep working through short outages. We may update the service and will try to warn you before planned downtime.

9. Stopping

• There is no contract. You can stop at any time by telling us; you keep what you have paid for until the end of the paid period. Setup fees are not refunded once your page is working.
• We may pause or end a shop that breaks these terms or abuses the service, after telling you where possible.

10. Our responsibility

We provide the service with reasonable care but “as is”. We are not responsible for lost sales, customers who could not open the page, wrong information you entered, or things outside our control. Where the law allows, our total responsibility to you for any claim is limited to what you paid us in the 3 months before it.

11. Privacy

How we handle personal data is explained in the Privacy Policy, which is part of these terms.

12. Changes and law

We may change these terms. We will show the new date at the top and, for important changes, tell you by WhatsApp or email. Using the service after that means you accept them. These terms are governed by the laws of Pakistan; disputes go to the courts of Pakistan.

13. Contact

Questions about these terms: use the Contact us page or message us on WhatsApp.